Terms and Conditions

The agreement between you and West Cars is contained in these terms and conditions. By making a taxi reservation or using our services, you agree to the terms and conditions of the agreement.

1. Definitions:

In the context of this document:

  • West Cars: Refers to the company providing the service, also denoted as “we” or “us.”

  • You or Your: Encompasses any person, company, or business making a booking with us.

2. General:

The subsequent clauses are universally applicable to all Passenger Services, inclusive of Account Services.

2.1 These Terms are an essential part of all Contracts for the provision of Services by the Company to the Customer.

2.2 Both parties acknowledge they are not relying on any statements, warranties, or representations made by the other party, whether actual or implied, concerning the subject matter of any Contract. No rights or remedies exist beyond those outlined in the relevant Contract.

2.3 No delay or omission by either party in exercising any right, power, or remedy provided by law or under the Contract shall affect that right, power, or remedy, nor operate as a waiver of it.

2.4 The Customer undertakes to indemnify and fully indemnify the Company against any direct or indirect losses, claims, expenses, damages, or liabilities incurred due to negligence, acts, omissions, or default under the Contract by the Customer, Passengers, employees, agents, or subcontractors.

2.5 The Customer assumes liability for any damage caused by Passengers to any Passenger Vehicle.

2.6 Subject to the provisions in this clause 4, the Company’s liability to the Customer for loss and/or damage arising from negligence, or in connection with the provision of Services, is limited as follows:

  • 2.6.1. For the Services generally, the Company’s liability shall not exceed £100;
  • 2.6.2. In the case of lost or damaged Goods (including relevant luggage), the Company’s liability shall not exceed £100 unless the Customer has notified the Company of a higher value, and the Company has agreed in writing to be responsible for a greater amount.

2.7 The Company shall not be liable for the acts or omissions of sub-contractors to whom the Services are subcontracted, except in cases of death or personal injury caused by the Company’s negligence. The Company will strive to ensure that sub-contractors have the minimum required insurance cover. If the Company is aware that a sub-contractor lacks adequate insurance coverage, the Customer may be asked to sign a standard disclaimer and acknowledgment.

2.8 The Company is not liable to the Customer for any loss of anticipated savings, business revenues, or profits, whether considered direct or indirect, or any special or consequential loss. This includes losses from business interruption, wasted management time, loss of goodwill, data, and any other such loss, regardless of whether it arises in the normal course of business.

2.9 The Company is not liable to the Customer or in breach of the Contract for any delay or failure in performing its obligations under the Contract due to circumstances or causes beyond the Company’s reasonable control.

2.10 The Company has no liability for any claim not notified by the Customer in writing, with sufficient particularity to identify the nature and quantum of the claim, within seven days of the circumstances giving rise to the claim.

2.11 The Customer acknowledges the fairness and reasonableness of the limitations on the Company’s liability, as outlined in this document, which have been considered and reflected in the level of the Charges.

2.12 Complaints regarding the Services must be made in writing to the Company within 7 days of the event giving rise to the complaint.

2.13 Termination of this Contract does not affect any rights or obligations accruing to the Company and/or the Customer before the termination date.

2.14 Any required or permitted notice between parties must be in writing and may be given personally, by fax, or by prepaid registered post. Notices sent by email are deemed served upon successful delivery notification. Notices served by registered post are deemed served 48 hours after posting within the United Kingdom or 5 Business Days after posting outside the United Kingdom. Proof of service may be established through proof of delivery for registered post and a delivery confirmation report for email.

2.15 Any person not party to a Contract shall have no rights under or in connection with it.

2.16 The Company reserves the right to subcontract or delegate any or all of its obligations under any Contract to a third party or agent.

2.17 If any non-fundamental provision of these Terms is deemed invalid or unenforceable by a court or competent authority, that part shall be deleted, and the remainder unaffected. The parties will strive to agree on lawful and reasonable changes to maintain the commercial intent.

2.18 The Company can amend these Terms with written notice to the Customer. Non-material amendments will be posted on the Company’s website.

2.19 These Terms are governed by English Law, and the parties agree to the exclusive jurisdiction of the Courts of England and Wales.

2.20 The Customer’s use of the Company’s website is also subject to the Website Acceptable Use Policy, which contains crucial terms and conditions for services provided by the Company. Reading these is recommended.

3. Booking:

3.1 Planning sufficient time to reach your destination punctually is your responsibility, especially for all airport transfers. Ensuring timely arrival is your duty.

3.2 You are accountable for selecting a car that accommodates your passengers and their luggage adequately. Airport Taxis and Transfers cannot guarantee transportation for excessive luggage. Note that children, irrespective of age, are counted as one passenger.

3.3 Individuals requiring wheelchair access should make this request at the time of booking.

4. Prices and Payment:

4.1 West Cars will provide a quote based on the information you have provided. Except where otherwise noted, all prices are exempt from VAT. If applicable, an additional charge will be added. We reserve the right to modify the quote if there are any material changes to the itinerary.

4.2 The quote includes a 30-minute waiting period following the landing time and the cost to park at the airport. Any additional waiting time beyond this period will be charged at West Cars’ standard waiting rate. While we will make every effort to verify flight details and adjust our service as necessary, we are not obligated to. The collection point at most airports is the designated pickup point. The quote only includes the pickup from pickup point and not from Arrivals Hall. The Arrivals Hall service is different request also known as ‘Meet and Greet’ and is only available on special request and subject to availability and price. If you require ‘Meet and Greet’ please call or email the office.

4.3 After you accept a quote, we will confirm your booking. This confirmation will be sent to you on the email you provided at the time of booking.. Please ensure it is correct. We will not be held responsible for delays or additional costs if you fail to notify West Cars.

4.4 You can pay for your journeys with us using most credit or debit cards via our secure payment gateway.

4.5 Prices quoted on website may vary on different periods for the same destination. Our pricing system takes into various factors when calculation prices i.e distance, type of vehicle requested and availability, time that it would take to complete the journey, the date and time of the journey requested. On occasions during busier times the price of particular journey will be quoted higher as compared to quieter time, this is due to less traffic based on travel time collected from data from various sources.

4.6 Surge pricing may be in effect based on supply and demand factors, time of the particular day usually after 2300hrs however not necessarily.

4.7 Please note that all on line reservations are now subject to card payment only (the company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone, email or chat online). This enforcement is now in place due to the sudden rise in “no shows” and fake reservations that we have been experiencing. If for any reason you need to cancel the booking, payment will be refunded according to our standard cancellation and refund policy.

4.8 Any dispute in respect of the Charges shall be submitted, in writing, within 7 days of receipt by the Customer of the relevant invoice.

5. The Service:

5.1 All passengers are responsible for their conduct during the journey. A charge may be made to cover cleaning costs if the vehicle is damaged, stained, or otherwise negatively affected by passengers.

5.2 It is not allowed to eat, drink, or smoke in the vehicle.

5.3 Children in cars should be secured in a way that is appropriate for their height, weight, and age.

5.4 It is not permitted to transport more passengers than what is required by insurance or licensing.

6. Cancellations:

You must cancel your booking with West Cars as soon as possible. A fee will be charged if you cancel your booking after the deadlines mentioned our cancellation policy. Full details of cancellation charges are mentioned in separate section titled ‘Cancellation Policy’.

7. Liability:

7.1 West Cars will make every effort to ensure that you reach your destination on time, but we cannot be held responsible for delays beyond our control. West Cars is not liable for losses that you or your company may incur.

7.2 You are responsible for your luggage.

7.3 We will provide a replacement car if your vehicle breaks down on your journey with West Cars.

7.4 West Cars will not reimburse you for any costs, damages or losses resulting from the omissions or acts of any member of your party.

7.5 No one involved can exclude or limit liability for personal injury, death or other cause that has been caused through negligence, fraudulent misrepresentation, or wilful default or any other matter that is not enforceable by all/any applicable law.

8. Termination:

If any vehicle or driver is put at risk by you or another passenger either through violence, abuse, discrimination or passing of any comments either racial or otherwise, we reserve the right to cancel or refuse any booking with immediate effect. No refunds will be given for any trip that is cancelled during the hire.

9. Passenger Services:

9.1 The Company may, in its absolute discretion, decline to accept any Booking.

9.2 The Company shall use reasonable endeavors to provide a Passenger Vehicle in good working order of the type specified by the Customer (or, in the event that such a vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by the Company or within a reasonable time. In the event that the Company is unable to locate a driver with which it directly collaborates, we aim to inform within a reasonable time to seek an alternative service – the existing reservation with the Company will be refunded in full.

9.3 In providing the Passenger Services, a Driver shall choose, at his/her sole discretion, the route from the Collection Address to the Customer’s destination. If a Customer requests that a specific route is taken, any price quoted in respect of such journey may be amended.

9.4 Passengers are not permitted to smoke in any Passenger Vehicle.

9.5 Passengers shall not play any musical instrument or recorded music in any Passenger Vehicle except with the written permission of the Company or Driver.

9.6 Passengers shall not consume alcohol in any Passenger Vehicle except with the written permission of the Company and the Company/Driver reserves the right to decline carriage to any Passenger who, in its opinion, is intoxicated.

9.7 The transportation of luggage in a Passenger Vehicle shall be permitted at the absolute discretion of the Company/Driver. Passengers shall remain responsible at all times for their personal luggage, including loading luggage into the vehicle at the time of boarding and unloading luggage at the time of exiting the vehicle.

The Driver may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Driver’s sole discretion and upon request from the driver by the passenger.

9.8 The Company accepts no responsibility for the loss or damage to any luggage during loading/assisting the passenger and unloading or assisting the passenger. It remains the passenger’s sole responsibility to not allow or stop the driver should they feel concerned that the driver may not or should not touch or load and unload their luggage or belongings.

9.9 The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

9.10 All Passengers are required to use seat-belts at all times.

9.11 The Company will allow unaccompanied children of 14 years of age or less to travel alone in a Passenger Vehicle at its own discretion. When booking a journey for any child less than 14 years of age, the caller must inform the Company that a child will be traveling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle. Please note child seats are not a requirement in Taxi & Private Hire Vehicles, and for this reason, we do not enforce or provide these while undertaking a journey with us; you can bring your own seat, but this cannot be stored with the driver.

9.12 The Company reserves the right to charge reasonable cleaning charges plus three hours of loss of earnings for the driver at our normal hourly rate (as detailed in the Price List) in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger.

9.13 The Company shall not be responsible for any property left by Passengers in any Passenger Vehicle. Such property will be stored by the Company for a period of 14 days and thereafter, the Company shall be entitled to return, destroy, or otherwise dispose of such property as it, in its absolute discretion, sees fit.

9.14 The Passenger shall be responsible for covering the cost of extra charges in the event of a delay being caused by a 3rd party (immigration or luggage claim queues, lost property, or delays caused by the airport/airline used).

9.15 If the Meet and Greet service is reserved or requested by the passenger, it remains the passenger’s responsibility to move or operate their trolley or suitcases or carry-on. The driver is not responsible for moving the passenger’s luggage, operating their trolley, or carrying their luggage from Arrivals Halls to the vehicle. However, the passenger may request the driver to assist them in the movement of luggage or belongings, and it remains the driver’s discretion to accept or refuse the service.

10. Waiting Time Fees and Other Charges:

10.1 Regular Address Bookings:

  • 0-15 minutes = Free of charge
  • +15 minutes = £0.25/minute (or £0.50/minute for the MPV8 and MPV Executive category) + any parking (if applicable)

10.2 Airport & Port Bookings:

  • 0-30 minutes = Free of charge
  • +30 minutes = £0.25/minute (or £0.50/minute for the MPV8 and MPV Executive category) + parking ticket (anything above £8.00)

10.3 Train Station Bookings:

  • 0-15 minutes = Free of charge
  • +15 minutes = £0.25/minute (or £0.50/minute for the MPV8 and MPV Executive category) + any parking (if applicable)

Meet & Greet is available on request subject to availability. Please check with the office via phone or email.

10.4 Other Charges:

  • Child seat = Free subject to being available and only when especially requested.
  • Diversion or stop on the way = Charge per extra mile (will be calculated based on standard rates and depending on distance)
  • WiFi = Free subject to being available upon request from the driver.
  • Extra 30 mins waiting + parking = £10 + Parking
  • Credit/Debit card payment fee = £0.00

11. Airport Pickups and Drop Offs:

11.1 Airport Pickups:

  • All airport bookings for pickups are carried out from designated points at all airports in the U.K. If the driver deems an alternative pickup point is appropriate, the driver or company will inform the passenger prior to pick up.

11.2 Arrivals Hall Collection:

  • The driver will not come into the Arrivals Hall to collect the passenger. This service, known as ‘Meet and Greet,’ is separate and available only upon request, incurring extra charges.

11.3 Charges for Arrivals Hall Collection:

  • In the event the driver has to go inside the Arrivals Hall to collect the passenger, additional charges will be applied, including parking charges and time taken to collect the passenger based on an hourly rate of £20.

11.4 Airport Drop Offs:

  • All airport drop-offs are carried out at the designated drop-off points outside most airports in the U.K. If the driver deems an alternative drop-off point is appropriate, the driver or company will inform the passenger prior to drop off or during the journey.

11.5 Charges for Car Park Drop Offs:

  • If the driver is asked or required to go inside the car park to drop off the passenger, additional car park charges will be applied.

12. Miscellaneous:

12.1 West Cars can subcontract their obligation according to this agreement. This agreement does not allow you to assign, delegate, or transfer any rights or obligations.

12.2 West Cars can change the terms and conditions at any time. To ensure you are up-to-date on the changes, please make sure to regularly review these terms. All existing bookings will be processed at the same rates that were in force at the time of booking.

12.3 Information is stored, used, and processed in accordance with the Data Protection Act of 1998.

12.4 The agreement is between West Cars as a company and You, either an individual or a company.

These terms and conditions do not confer any benefit or advantage on any third party. Without a written agreement, no third party can enforce rights under this agreement.

13. Disputes:

You and West Cars will agree to comply with English law and to submit to the exclusive jurisdiction and control of the courts for any dispute or claim relating to this agreement.

All services provided are subject to the above terms and conditions. By booking with us online, by phone, chat, email, or directly with our driver, you are agreeing to the terms and conditions mentioned here.

Please take the time to read our terms and conditions as you are agreeing to these automatically by choosing to use our services (if booking by phone, chat, email, or directly with our driver) or directly (if booking online).