Privacy Policy

Who we are:

West Cars is dedicated to ensuring the confidentiality and respect of your personal details. We prioritize the security of your information and do not store credit card details or possess tools to retain any financial information. At West Cars, we never handle any form of financial details or payments directly from our customers. Instead, we consistently utilize secure payment methods, such as the Stripe secure payment link, or provide our business bank account details for a secure and trustworthy transaction experience. Your privacy and financial security are paramount to us.

Information Protection:

– Your information is solely used for fulfilling obligations and administrative purposes.
– We disclose minimal information (phone number, pick-up, and drop-off addresses) to drivers and sub-contractors for service provision.
– We never sell or disclose your data to third parties, except when required by law.
– Utilize top-notch security through Stripe’s secure payment link system for credit card and personal details.
– Staff access is restricted to essential information for their job roles, ensuring confidentiality and security.

Cookies:

Types of Cookies We Use:

  1. Essential Cookies:

    • Necessary for specific areas of our website, such as services, support, and live chat pages.
    • Enables quick and secure access to the website.

  2. Analytic Cookies:

    • Gathers information about visitors for website improvement.
    • Does not store visitor identities; used for enhancing services and applications.

  3. Functionality Cookies:

    • Stores user-selected details (login credentials, language preference) to save time.
    • Does not track browsing activity on other websites.

  4. Demographic and Traffic Cookies:

    • Maintains a confidential record of traffic data for analysis.
    • Includes device information, IP address, visit time, and browser details.
    • Information is not shared with third parties.

Technologies Used for Cookies:

  1. Google Analytics:

    • Utilizes cookies to analyze user website, app, and service usage.
    • Information stored on Google servers in the United States.
    • Allows users to opt-out of tracking.

  2. Hotjar:

    • Aids in understanding user experience through data collection.
    • Captures anonymized information about user behavior and devices.
    • Users can opt-out of creating a user profile.

  3. Google AdWords:

    • Online advertising tool for marketing services.
    • Tracks conversions and search statistics.
    • Includes various types like Search Ads and Display Ads.

  4. Facebook Ads:

    • Promotes services through Facebook advertising.
    • Provides clear notice and opt-out mechanisms for user privacy.

How to Disable Cookies:

  • Adjust browser settings to disable cookies.
  • Users can block all cookies from the website or contact us for assistance.
  • Cookies are used for professional purposes, and users have the right to delete them at their discretion.

Data Handling Policy:

  1. Taxi Bookings:

    • For taxi bookings, we retain only essential information: name, phone number, pick-up/drop-off details.
    • Credit card information is required only if opting for the card billing system, and it is not shared with third parties.

  2. Communication and Marketing:

    • Name and email address are used for communication purposes such as updates, newsletters, booking confirmations, digital receipts, marketing, and important announcements.

  3. Data Security:

    • All data is kept under strict security measures to ensure confidentiality.
    • Customer details are never revealed, sold, exposed, or shared with any external party.

  4. Credit Card Information:

    • We do not store credit card data. Details provided for online payments are not saved and are solely used for charging the applicable journey cost.
    • Stripe is our secure and reliable payment gateway for online transactions.

  5. Data Deletion Requests:

    • Customers can contact us to request the deletion or omission of their personal information.
    • Unsubscribe from emails by clicking on the provided link at the bottom of the emails.

  6. Customer Rights:

    • Customers/passengers have absolute rights to their provided personal information.

  7. Flight Monitoring:

    • We use flight monitoring systems to ensure punctual airport pick-ups and drops.

  8. Data Accuracy:

    • Customers are encouraged to inform us of any inaccuracies in their information to maintain accurate and up-to-date records.

Your privacy and data security are our utmost priorities. Feel free to reach out for any inquiries or requests regarding your personal information.

EU Citizen Rights with Us:

  1. Right to Information:

    • You have the right to receive detailed information about how we use, obtain, and handle your personal data, including the purposes and methods.

  2. Right to Erasure:

    • You can request the erasure, deletion, or suppression of your personal information. We prioritize maximum security and protection of your data.

  3. Right to Opt-out of Marketing:

    • Absolute rights are granted to request the cessation of using your personal data for marketing or promotional purposes.

  4. Right to Restrict Information:

    • You have the right to restrict the personal information we have about you, ensuring control over the extent of data shared.

  5. Limited Information Sharing:

    • You can choose to provide only limited information necessary for booking services, maintaining control over the data you share.

  6. Right to File a Complaint:

    • In the event of a security breach, you have the right to file a complaint regarding data protection issues.

  7. Right to Consent:

    • You have the right to provide or withhold consent for us to obtain your personal information. Non-consented data will be rejected.

Your privacy is paramount, and we are committed to upholding your rights. Feel free to exercise these rights or reach out to us for any clarification or assistance regarding your personal information.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy, please don’t hesitate to contact us at info@westcarslondon.com.

Thank you for choosing West Cars for your travel needs. Your trust is paramount, and we are dedicated to protecting your privacy every step of the way.